Frequently Asked Questions
Q. WHEN WILL MY ORDER ARRIVE?
A. It takes 2 to 7 business days for the creation of your Poster or T-Shirt. Then shipping times are added on top of the creation time. Shipping times within the United States of America are between 2 to 8 business days. And international orders ship between 5 to 30 business days. Shipping times may vary due to local customs. Orders will appear as unfulfilled until you receive a tracking number. You will receive a tracking number when your order has shipped.
Please note, during the holiday season, the creation of products and shipping may take longer than usual.
Q. DO YOU OFFER FRAMING OPTIONS?
A. Unfortunately, at this time we do not offer framing options. We hope to offer them sometime in the near future.
Q. IF MY ORDER IS A GIFT, DO YOU OFFER GIFT WRAPPING?
A. At this time, we do not offer gift wrapping.
Q. CAN I PLACE A CUSTOM ORDER FOR A T-SHIRT OR A POSTER?
A. At this time, we do not offer custom orders on any of our products. If custom orders become available, we will place it in within each product section of our shop.
Q. CAN I CANCEL MY ORDER?
A. If you would like to cancel your order, you must email email@example.com within 12 hours of making your order. If not, we won’t be able to stop your order from being created by our fulfillment center. Which means we won’t be able to cancel your order once 12 hours are up.
Q. What eCommerce Platform do you use?
A. WooCommerce online e-commerce platform allows us to sell our products and services to you.
Payments & Taxes
Q. What are your Payment Options?
A. Currently, we only accept Paypal. We’re hoping to add other payment options soon.
Q. Do you have any Credit Card protection on your site?
A. To protect your personal information, we take reasonable precautions (like having SSL installed) and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you purchase any of our products, you will be redirected to Paypal which has your credit card information secure on their site.
Q. Is there sales tax?
A. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Kia Salter or KiaSalter.com is not responsible for the order once signed for or left in the customer’s ‘safe location’ for delivery.
Shipping, Returns & Exchanges
Q. IS SHIPPING, WITHIN THE UNITED STATES, REALLY FREE?
A. Yes, shipping (for Posters and T-Shirts only) is free within the United States of America. Unfortunately, we do not offer free shipping to international orders.
However, we do offer a reduced shipping fee for International orders when you use the coupon code, INTLOVE, at checkout. Keep in mind, if you do not use this coupon code at checkout, you will not receive your reduced shipping fee.
Q. MY ITEM ARRIVED DAMAGED. WHAT DO I DO?
A. If your item is damaged in transit, email us at firstname.lastname@example.org first, to alert us of the damage within 5 days of receiving your item(s). Inside the email, make sure to include your order number and a photo verification of the damaged item(s). Both are required in order to complete this process. Once we receive your email, we will then look over the photo of the item(s) and email you back promptly. If your item(s) is approved for a return and/or exchange, return the damaged item(s) within 25 days of our response email to you, using the return address on the original package. Please make sure to return all original packaging with the item(s).
- If you are returning an entire order over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- All shipping costs for returns and exchanges, including that of any unwanted item and that of the new item(s), are the responsibility of the customer. Unfortunately, we cannot refund domestic shipping charges made by the customer returning any damaged item(s).
- Once we receive the damaged item(s), we will ship out a replacement, if available. Depending on where you live, the time it may take for your exchanged item(s) to reach you, may vary. If a replacement is not available, we will refund the price of your item (s). A credit will automatically be applied to your credit card or original method of payment.
Q. WHERE IS MY INTERNATIONAL ORDER?
A. We deliver from our warehouse in the United States of America so your order may take up to 10-30 days, due to international customs processing time. We will do our best to expedite the process but unfortunately, customs procedures are beyond our control. If your package appears to not be moving, this is most likely an indication that it is still in customs.
Q. WHY AM I GETTING CHARGED EXTRA FOR MY INTERNATIONAL ORDER?
A. International shipping charges (all orders outside the United States of America) do not include the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer and must be paid at the time of delivery. Please contact your local customs office for more information. For shipping rates, click here.
Q. Can I return or exchange my purchase if I don’t like what I ordered?
A. No. Currently, all sales are final.
Q. What do I do if my order is lost or stolen?
A. KiaSalter.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered when completing your order. We will also not cover the cost of reshipping the order if you believe your package has been lost or stolen. Upon inquiry, KiaSalter.com will confirm delivery to the address provided, tracking information attached to that order, and shipping courier information for the customer to investigate. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.” KiaSalter.com should also not be held liable or responsible for any negligence made by the shipping courier.
Coupons, Promotions & Sales
Q. How do I use a promotion code?
A. Some promotion codes will have to be entered and others will be added automatically. For promotion codes that are given out as gifts by the Founder/Chief Creative Officer, make sure you copy the correct coupon code. Then enter that code in the “Apply Coupon’ field of your cart page during the Checkout process. Promotion codes are not case sensitive.
When there’s store sale, you do not need a promotion code to obtain a deal on our products (unless a product(s) is specifically stated to be excluded).The sale price will automatically be added to your order during the Checkout process.
Q. Are there any restrictions for promotions?
A. All sales and promotions are available for a limited time during indicated dates, and only while supply lasts. Some products may also not be included certain sales. Read the fine print on the product details page to make sure if that product is included within that sale.
Other Important Information
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
MODIFICATION OF THIS POLICY
We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.