Returns & Exchanges

All sales are final on all of our products.
We only accept returns and exchanges, or give a refund, for items damaged in transit.

 

+ WARRANTY
Our products are individually made. Due to our items being individually made/assembled, subtle variances may occur, which we think gives each item its own unique character.

+ RETURNS
All Sales are Final. Unfortunately at this time we do not accept returns, on any of our items within our store, for any reason. So please make sure to double check your order to make sure it’s correct before checkout. If your item(s) has been damaged in transit, please review our Exchange/Refund (U.S.) policy if you live in the US or our International Returns policy for all international orders.

 

+ EXCHANGE AND REFUND POLICY (U.S.)
All sales are final and we do not offer exchanges, for any reason, unless an item is damaged in transit. If your item is damaged in transit, email us at shop@kiasalter.com first, to alert us of the damage within 5 days of receiving your item(s). Inside the email, make sure to include your order number and a photo verification of the damaged item(s). Both are required in order to complete this process. Once we receive your email, we will then look over the photo of the item(s) and email you back promptly. If your item(s) is approved for a return and/or exchange, return the damaged item(s) within 25 days of our response email to you, using the return address on the original package. Please make sure to return all original packaging with the item(s).

  • If you are returning an entire order over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • All shipping costs for returns and exchanges, including that of any unwanted item and that of the new item(s), are the responsibility of the customer. Unfortunately, we cannot refund domestic shipping charges made by the customer returning any damaged item(s).
  • Once we receive the damaged item(s), we will ship out a replacement, if available. Depending on where you live, the time it may take for your exchanged item(s) to reach you, may vary. If a replacement is not available, we will refund the price of your item (s). A credit will automatically be applied to your credit card or original method of payment.

+ INTERNATIONAL EXCHANGE AND REFUND POLICY
The same Exchange/Refund (U.S.) policy above applies to all International orders. All international shipping costs for returns and exchanges, including that of any unwanted item and that of the new item(s), are the responsibility of the customer. Unfortunately, we cannot refund International shipping charges made by the customer returning any damaged item(s).

 

+ SALE ITEMS
Sale priced items are also final unless items are damaged in transit. Then the Exchange/Refund (U.S.) policy above applies.

+ Non-Returnable Items
Gift cards

+ Gifts
We currently do not offer gift wrapping or gift receipts at this time.

+ LATE OR MISSING REFUNDS (if applicable)
If you haven’t received your refund yet, please check with your bank first or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at shop@kiasalter.com

 

MODIFICATION OF THIS POLICY
We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.